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dear Wisconsin DMV website
Sep. 8th, 2017 12:05 amWhen attempting to renew a state ID card, I discovered several things.
One, your ID renewal application absolutely stinks with Firefox. I had to switch to IE, which is full of security flaws, to get the various radio buttons to work.
Two, your capture widget does not work at *all* in Firefox, well beyond the button issues mentioned above. It was entirely unviewable, besides a brief mention of a capture widget frame when tabbing through. Unnecessarily repeating the next button instead of revealing the needed text is not helpful, or useful.
Three, even when in IE, your capture widget is unworkable. Half the time, checking the 'I am not a robot' box brings up a try again later message, claiming the computer may be running automatic queries. It is not. I am not an automaton; we have established this via checkbox already. When the widget does deign to function at all, attempting to play the audio for an audio challenge does not even fail. It does nothing. Neither does the download link provided, and the help button reveals a handful of keystrokes that are not compatible with a very common screenreader. I tried.
I'll deal with this at work tomorrow. If nothing else, I'll have somebody with working eyeballs who can click the damn clicky capture tiles for me. God, I hate being the default alpha tester for supposedly accessible tech... Also, the dependence on somebody sighted got old about twenty years ago.
Irritatedly,
Me
Grrrr.
One, your ID renewal application absolutely stinks with Firefox. I had to switch to IE, which is full of security flaws, to get the various radio buttons to work.
Two, your capture widget does not work at *all* in Firefox, well beyond the button issues mentioned above. It was entirely unviewable, besides a brief mention of a capture widget frame when tabbing through. Unnecessarily repeating the next button instead of revealing the needed text is not helpful, or useful.
Three, even when in IE, your capture widget is unworkable. Half the time, checking the 'I am not a robot' box brings up a try again later message, claiming the computer may be running automatic queries. It is not. I am not an automaton; we have established this via checkbox already. When the widget does deign to function at all, attempting to play the audio for an audio challenge does not even fail. It does nothing. Neither does the download link provided, and the help button reveals a handful of keystrokes that are not compatible with a very common screenreader. I tried.
I'll deal with this at work tomorrow. If nothing else, I'll have somebody with working eyeballs who can click the damn clicky capture tiles for me. God, I hate being the default alpha tester for supposedly accessible tech... Also, the dependence on somebody sighted got old about twenty years ago.
Irritatedly,
Me
Grrrr.
